Communication

The construction team, drawings and scales, site paperwork, communicating on site, and working with customers and colleagues. Work through the topics in order. Each ends with a mini test.

1. The construction teamWho's who on a building project, from the client and architect to the site manager, supervisor and apprentice, plus the CDM duty holders.6-question test
2. Drawings, scales and symbolsLocation, layout, circuit and wiring diagrams, how to read a scale drawing, and the standard electrical symbols.6-question test
3. Specifications and site paperworkSpecifications, programmes of work, job sheets, timesheets, variation orders, daywork sheets, delivery notes and handover documents.6-question test
4. Communicating on siteVerbal, written and electronic communication, choosing the right method, toolbox talks and keeping records.6-question test
5. Working with customers and colleaguesCustomer care in homes and businesses, good working relationships, handling complaints and the Equality Act 2010.6-question test